Now I know what you are thinking:
“Consultants are a waste of time and money as we already hire staff to get us results”
In all honesty that is exactly how I felt as a club manager and business owner back in the day. I was protective of my business, I felt a consultant would criticise and look to mock what we were trying o achieve and thus I never looked to improve further that what I knew I was capable of.
Now this is a very honest and admirable approach, believing in your own talents and that of those who you employ should be a high priority in your business. Otherwise why would you employ them?
However, I urge you to look at consultants like myself in a different way. We are in the success business, we work with clubs to improve on what they are currently doing. We help find solutions to the challenges that affect you most and work within your own framework to improve your processes and maximise your success.
In any field of business, experience can expensive to hire. For many clubs, especially within hotels and independent clubs the managers are often inexperienced and whilst incredibly enthusiastic do not always have the skill set to deliver the budget targets expected.
This is where Charlesworth Consultants can make a difference. We work with clubs on both a short and long term basis to implement training, improve skill and knowledge base and ensure that those running the clubs from the owners, general manager and club manager are aware of what is required to maximise their success
As consultants we do not take over the running of your club and dictate terms of engagement. We act as an impact team to first determine with you what your aims and objectives are, we then aim to put in place a strategy for your team to deliver and put in place the required set of skills and processes to enable the team to deliver.
Every club differs and so some simply require membership sales training, others require a bespoke set of strategies to deliver results. Some we work with as a one off, some we work with for years.
The Key is, we are there to support and guide your teams to deliver the success your business needs. We will help identify these business needs which could range from:
- Membership Sales Training
- Membership Management and marketing strategies
- Business reviews and management
- Service deliver, standards and audits
- Mystery shopping
- Systems reviews
- Operational standards delivery